Using the simple, intuitive search facility within CALM, IT support teams can search and drill into a network and IT related events within extremely granular time intervals – down to a specific hour/minute/second. A Support Analyst can then review all events leading up to, or that took place at, the specific time a particular outage or fault was detected.
Log information ingested into CALM is fully ‘parsed’, meaning a raw log message generated by a Windows server or network device, for example, is broken down into a readable format that is easy to understand. This, in turn, enables the IT Support Analyst to quickly review and understand the nature of a specific log event and to determine whether or not it could be related to the fault they are investigating.
Lastly, CALM’s RBAC authentication features allow IT support teams and/or individual Support Analysts to be granted read/write permissions only to the necessary subset of dashboards and/or log message categories. Consequently, Security Managers can ensure that full control is in place over the use and visibility of the CALM platform and the potentially sensitive data contained within it.